Refund Policy

Last Updated: 01 June 2026

This Refund Policy applies to training courses, online learning products, examinations, consulting services, and related services provided by AVIATION TRAINING AND LEARNING TECHNOLOGIES (PTY) LTD ("AVTEC").

1. Online Courses and Digital Training Products

Due to the nature of digital content, access to online training materials is generally non-refundable once:

• Course access has been granted;
• Course materials have been downloaded;
• Learning activities have commenced.

Refund requests submitted before access is granted may be considered on a case-by-case basis.

2. Scheduled Training Events

Cancellation by Participant

More than 14 days before commencement:

• 100% refund less any payment processing fees.

7–14 days before commencement:

• 50% refund.

Less than 7 days before commencement:

• No refund.

Participants may request a transfer to a future course where available.

Cancellation by AVTEC

If AVTEC cancels a course:

• A full refund will be provided; or
• Participants may transfer to a future session.

3. Examination Fees

Examination fees are generally non-refundable once:

• An examination booking has been confirmed;
• Examination resources have been allocated.

Exceptions may be considered in documented exceptional circumstances.

4. Consulting and Professional Services

Payments for consulting, advisory, development, or professional services are non-refundable for work already completed.

Where services have not yet commenced, refunds may be considered as indicated in the relevant contract.

5. Subscription Services

Where subscription services are offered:

• Users may cancel future renewals at any time.
• Fees already charged for the current subscription period are generally non-refundable unless required by law.

6. Chargebacks

Customers are encouraged to contact AVTEC directly before initiating chargebacks.

Fraudulent or unjustified chargebacks may result in suspension of services.

7. Exceptional Circumstances

AVTEC reserves the right to consider refund requests arising from:

• Medical emergencies;
• Bereavement;
• Regulatory travel restrictions;
• Other exceptional circumstances supported by documentation.

8. Refund Processing

Approved refunds will generally be processed within 14 business days using EFT.

9. Contact

Refund requests should be submitted to:

Email: info@avtec.aero
Website: https://www.avtec.aero

Please include:

• Full name
• Course or service purchased
• Date of purchase
• Reason for refund request